Resume


Tommy Del Greco
To contact, I can be found on LinkedIn

Work Experience

Senior Technical Support Engineer
Yahoo | Hillsboro, Oregon (March 2020-Present)

  • Review incoming ad platform issues raised by internal stakeholders.
    • Manage speedy escalation and resolution of multiple issues a day.
    • Utilize advanced tools as needed such as MySQL, REST API and Splunk.
  • Communicate complex technical topics to variety of non-technical partners.
  • Maintain expertise across a changing landscape of platforms, processes and partners.
  • Develop internal training materials.

Senior Ad Operations Specialist

Yahoo / Verizon Media | Hillsboro, Oregon (February 2012-March 2020)

  • Manage search and display online ad campaigns worth millions in revenue.
  • Work directly with clients on delivery and scheduling of ad creative.
  • Technical assistance for video, native, HTML5 and rich media ads.
  • Quality check order details, legal terms and creative specifications.
  • Process revisions to orders such as upsells and reallocations.
  • Supporting sales team with RFPs while reserving and assessing inventory forecasts.
  • Support self-serve programmatic advertisers with QA and implementation questions.

Community Account Manager
United Way of the Columbia-Willamette | Portland, Oregon (August 2011-December 2011)

  • Coordinated workplace giving campaigns of over 50 companies.
  • Presented to individuals and groups about the United Way mission.
  • Tracked donations using customer relationship management (CRM) software.

Webmaster
One Economy Corporation | Portland, Oregon (August 2010-June 2011)

  • Administrative and technical assistance for a global non-profit.
  • Conducted user trainings and answered technical support questions.
  • Created subversion repositories and development sites.Provided quality control through beta-testing, documentation, and best practices.

AmeriCorps VISTA
Local Investment Commission | Kansas City, Missouri (July 2009-July 2010) (kclinc.org)

  • Developed and maintained important partnerships with other non-profit agencies.
  • Assisted in managing and optimizing website.
  • Designed marketing materials, including flyers, posters, and multimedia.
  • Captured, printed, edited and uploaded photos and videos to LINC website and social media.

Education

Bachelor of Arts in Psychology and English, May 2009
The University of Kansas, Lawrence, Kansas
University of Kansas Technical Communications Program, Completed May 2009
2009 Recipient of K.U. Award for Outstanding Technical Writing


Technical Skills

  • Skilled with HTML, CSS and JavaScript.
  • Experience with Microsoft Office, Google Drive, SQL, Salesforce, WordPress and JIRA.
  • IAB certified in Digital Ad Operations.