Resume


Tommy Del Greco
To contact, I can be found on LinkedIn | Portland, OR

Work Experience

Technical Sales Operations Lead
Yahoo | Hillsboro, Oregon (March 2020-Present)

  • In this role, I take ownership of incoming issues raised by internal stakeholders for Yahoo ad platforms, including reporting discrepancies, delivery troubleshooting, API integrations, and UI bugs.
  • Efficiently escalate issues to engineering when needed.
  • Provide on-call support during weekends and holidays.
  • Develop detailed troubleshooting guides and process documentation.
  • Interview and train new hires.
  • Achieved a 100% customer satisfaction score for four consecutive years.
  • Winner of the Ad Product Operations Collaboration Award.

Senior Ad Operations Specialist

Yahoo / Verizon Media | Hillsboro, Oregon (February 2012-March 2020)

  • Managed end-to-end implementation of online ad campaigns, including planning, optimizations, creative trafficking, and billing.
  • Supported accounts worth millions in quarterly revenue.
  • Led a project to execute sensitive, high-dollar roadblock executions on Yahoo, AOL, and MSN homepages.
  • Worked directly with clients on ad creative delivery and scheduling.
  • Trained and mentored new team members.

Community Account Manager
United Way of the Columbia-Willamette | Portland, Oregon (August 2011-December 2011)

  • Coordinated workplace giving campaigns for over 50 companies.
  • Managed a portfolio of accounts valued at over $120,000.
  • Presented to individuals and groups about the United Way mission.
  • Tracked progress using customer relationship management (CRM) software.

Webmaster
One Economy Corporation | Portland, Oregon (August 2010-June 2011)

  • Provided administrative and technical assistance for web properties of a global non-profit.
  • Managed the development and deployment of 125 personalized WordPress sites.
  • Conducted user training sessions and answered support questions.
  • Created Subversion repositories and development sites.
  • Ensured quality control through beta testing, documentation, and best practices.

AmeriCorps VISTA
Local Investment Commission | Kansas City, Missouri (July 2009-July 2010) (kclinc.org)

  • Created and managed content for the non-profit’s web properties, increasing traffic by 400%.
  • Optimized websites for SEO.
  • Managed Google AdWords campaigns.
  • Designed marketing materials, including flyers, posters, and multimedia.
  • Developed and maintained key partnerships with other non-profit agencies.
  • Certified as a Volunteer Tax Preparer with VITA/TCE during the Earned Income Tax Credit campaign.

Education

Bachelor of Arts in Psychology and English, May 2009
The University of Kansas, Lawrence, Kansas

University of Kansas Technical Communications Program, May 2009
2009 Recipient of K.U. Award for Outstanding Technical Writing

Technical Skills

  • Skilled with HTML, CSS, SQL, and JavaScript.
  • Experience with Excel, Slack, Google Drive, Salesforce, WordPress, Zendesk, Splunk, Chrome Dev Tools, REST APIs, and JIRA.
  • IAB certified in Digital Ad Operations.